Who is responsible for your data?

Huelly is a small business run by an individual based in Peru. If you need the owner's identification details, ask us on WhatsApp and we'll share them. Contact: WhatsApp +51 924 721 985.

What data do we ask for?

Your name, WhatsApp number and email; your pet's name and species; the photos of your pet you send us; and your payment reference.

What do we use it for?

Only to create your pet's app and illustration, coordinate delivery, give you support and record your payment. If you give us separate permission, also to show your pet's illustration on our social media.

What you log inside your app

Everything you log is saved on your phone. If you turn on cloud backup, we also keep an encrypted copy that can only be opened with your recovery code: Huelly can't read it. If you lose the code, we can't recover your data. With "Share with my family" you can use the app on more than one phone with the same data. If you share your code, that person can see and edit your pet's data.

Sharing with your family

With "Share with my family" the app syncs between the phones that use your code: the data travels encrypted and Huelly can't read it. If you share your code, that person can see and edit your pet's data. What each phone hides or reorders on its home screen isn't shared.

Visit photos

Photos you attach to a visit (prescriptions, results) are saved only on your phone, reduced to take up little space. They don't go to the cloud backup or to syncing: if you change phones or delete the app, those photos can't be recovered.

Visit recorded by your veterinarian

If you show the QR from your app or your Vet history, your veterinarian can record the results of the visit (text only, no photos or files). It's encrypted in their browser with a key that's only in the QR, and it arrives in your app so you can review it and decide whether to add it. The code expires in 72 hours, can be used once, and the record is deleted from our server when you import it, discard it, or after 7 days.

Delete your data whenever you want

You decide: you can delete any record, or use "🧹 Free up space" to delete records before a date or old photos. What you delete is also deleted in the cloud and on your family's other phones. We suggest downloading your Vet history PDF first.

Usage statistics

We use Cloudflare Web Analytics, which doesn't use cookies or identify you, to know how many times each app is opened.

Who do we share it with?

We don't sell or hand over your data. We use third-party technology services to operate (web hosting, email and WhatsApp), which may store information on servers outside your country.

How long do we keep it?

Your contact and payment details, while you're a customer and up to 2 years after. Your pet's photos, up to 6 months after delivery (for changes); then we delete them. You can ask us to delete them sooner.

Your rights

You can ask to access, correct or delete your data, or object to its use, by messaging us on WhatsApp +51 924 721 985. We'll reply within the legal deadlines.

Changes

If we change this policy, we'll update the date above.